Package includes

UtechSmart USB 3.0 10-Port Hub, 12V 4A power adapter, 3.3-foot USB 3.0 cord, user manual

System Requirements

Windows XP/Vista/7/8, Mac OS.
Note :Apple Mac OS X may require latest updates from Apple.
If you encounter any performance concerns, please contact our customer support with your operating system information. We will provide guidance on how to upgrade your hub's microchip firmware.

Usage Tips

* This hub is not designed to serve as a standalone charger and will not charge an iPad tablet or any other device with non-standard charge requirements.

Attention

* 2.4Ghz wireless devices, such as wireless keyboard and mouse adapters, may not work in close proximity to USB 3.0 devices or hubs. Connecting to a USB 2.0 port is recommended.

* Apple now provides an official update for MacBook Air and MacBook Pro computers purchased in June 2012. This update improves USB 3.0 performance and compatibility and can be downloaded from the official Apple website as "MacBook Air and MacBook Pro Update 2.0." Please contact our support team if you cannot locate this update.

* If any ports appear disabled, insure AC power to hub is connected, then unplug/replug USB connection to computer.

* Requires no driver install (although individual devices will, as usual).

Connect up to 10 USB 3.0, 2.0, or 1.1 devices to any USB 2.0 or 3.0 capable computer. Featuring the latest VIA VL812 USB 3.0 hub chipset and firmware for maximum compatibility and performance. Attractive, solid, compact design with per-port LEDs for diagnosing connectivity.

• 10 SuperSpeed USB 3.0 ports support data transfer rates of up to 5Gbps. (Note: actual rate will depend on the capability of your device.) Backward compatible with USB 2.0 / 1.1

• Aluminum body ensures build quality and also adds to the aesthetic of your Apple gear.

• Built-in surge protector safeguards your devices, while blue LEDs display the status of all connections. High-grade chipset and 48W adapter guarantee steady operation.

• Supports plug-and-play and hot-swapping. No installation of drivers required for Windows 8 / 7 / Vista / XP or Mac OS X 10.2 and above

• Not a standalone charger. NOT FOR CHARGING IPAD or devices requiring more than USB 3.0's standard 900mAh.

   

Q1. Why is the transfer rate far slower than 5Gbps as promoted?

 

 

The USB 3.0 transfer rate of 5Gbps, with a theoretical transfer speed of 625MB/s, is about 10 times faster than of the mainstream USB 2.0 transfer rate of 480Mb/s, which has a theoretical transfer speed of 60 MB/s. Taking current usage conditions into consideration, the transfer speed can achieve about 3 times that of USB 2.0. The actual transfer speed depends on the specific environment the product is used in.

Q2. The hub keeps suddenly disconnecting with the device while transferring data. Why is this happening?

 

If this problem is occurring with properly-installed devices, it is usually due to insufficient power supply. When the hub is transferring data - especially big data - make sure it is connected to a power source. In addition, we recommend connecting the hub to your computer with the cable provided. If not, please make sure the cable length is less than 1m, so as to ensure stable data transfer.

Q3. The devices are not being identified by my computer when connected to the USB hub, but they are being identified when connected directly to the computer. Why is this happening?

 

This problem may be the result of one of the following causes:
    a. Insufficient power supply. Please connect the USB hub to a power source.
    b. Compatibility between the motherboard and system. Please try refreshing the BIOS in the motherboard.
    c. System or BIOS settings. The USB may be disabled in your BIOS or operating system. Please turn on the computer, press F2 or DEL to enter the BIOS interface, then select “Enable USB device”.
    d. Incorrect insertion or unplugging. Do not unplug the device when transferring data in order to avoid damaging the chipset.
    e. Improper driver installation. In “Device Manager”, go to “Other Devices” and select “Universal Serial Bus Controllers”. If there are any yellow question or exclamation marks visible, uninstall the driver in “Device Manager”, then restart your computer. The driver will be reinstalled automatically.