Support - FAQ - External Battery - 10000 mAh
For our most commonly asked questions take a look at our frequently asked questions (FAQs) below. If you have any queries that are not covered here, please head to our RAM service or contact our team who will be more than happy to help.
Q1. What is the difference between the Android and Apple output ports?
Both ports are able to charge devices at an input of up to 5V / 3A. As an added feature, the Android port is especially designed to accommodate the circuit design of Android phones, while the Apple port is especially designed to accommodate the circuit design of Apple products. If using the two ports to charge simultaneously, note that the total output current to the devices will not exceed 3A.
Q2. How can I use the Android and Apple output ports?
The Android output port charges most devices at up to 1A with a custom circuit designed to charge Android phones . Please note that this port will not support iOS versions below iOS 5.
The Apple output port charges most devices at up to 2.1A with a custom circuit designed to charge Apple devices of any iOS version. Charge iPhones at full speed and iPads at an input current of 2.1A. For Android phones, the Apple output port can deliver a 0.5A charge.
Note: the UtechSmart US-PB-10000 design can only support a total output current of up to 3A. When the UtechSmart US-PB-10000 detects excessive output demand, it will automatically shut down to prevent internal damage. For example, if the Apple port is used to charge an iPad at 2.1A, and the Android port is used to charge a device at 1.5A, the UtechSmart US-PB-10000 will recognize the total output demand as being in excess of 3.6A.
Q3. What if my device is neither an Android nor an Apple device?
The Android and Apple customizations are provided to maximize charging speed, but you can still use either port to charge devices within the 5V/3A current limitation.