Q1. Why is the transfer rate far slower than 5Gbps as promoted?
The USB 3.0 transfer rate of 5Gbps, with a theoretical transfer speed of 625MB/s, is about 10 times faster than the mainstream USB 2.0 transfer rate of 480Mb/s，which has a theoretical transfer speed of 60 MB/s. Taking current usage conditions into consideration, the transfer speed can achieve about 3 times that of USB 2.0. The actual transfer speed depends on the specific environment the product is used in.
Q2. How do I install the PCI-E card?
There are 3 steps needed to install the PCI-E card: a. With your computer powered off, open the computer frame. b. Connect the PCI-E card to an available PCI-E X1 / X16 interface, then connect the 4-pin DC power cable to the 4-pin DC connector. c. Turn on the computer and install the driver.
Q3. What are the interface types for the PCI-E card?
The interface types for the PCI-E card are PCI-E X1/X2/X4/X8/X16, and so on. The most prevalent types are PCI-E X1 and X16, which are supported by our products. (Remember to connect to the PCI-E interface only once the computer has been turned off.)
Q4. The device equipped with the PCI-E card will disconnect from the computer or restart while transferring data. Why is this?
This is probably being caused by insufficient power supply. The PCI-E interface can provide a certain amount of power, but the main source of power is the 4-pin DC connector. (Find the 4-pin DC cable in the computer frame and connect it to the 4-pin power connector.)
Q5. Which types of computer frame are compatible with the PCI-E card?
The PCI-E card is compatible with all standard computer frames. For Mini frames, the Low Profile Bracket is needed to insert the card into the computer’s internal PCI-E port. (Please note that the Low Profile Bracket is not included with every product. Check the “Package Contents” to see it is provided.)
Q6. What is the USB 3.0 20-pin interface?
The 20-pin interface is the standard USB 3.0 pin interface, usually located on the computer’s motherboard. This 20-pin interface can be converted into 2 standard USB 3.0 type A female ports via the USB 3.0 adapter cable in order to work with common USB devices.