FAQS

Content

Top Questions 1: No Sound via HDMI - DisplayLink Products

Top Questions 2: Ethernet cable connected but no internet- How to fix

Top Questions 3: Are the Kensington USB‐C products all Plug & Play?

1. Compatible/incompatible lists

1) I have a type c smartphone, does this usb c hub support it?

2) Why do I have no display when the dock station is connected?

3) Will all USB‐C cables and accessories work with my USB‐C laptop?

4) Are all USB‐C ports the same?

5) Will the USB‐A ports on my laptop work with USB‐C accessories if I use a USB‐A to USB‐C adapter?

2. Resolution

1) When I plug in VGA port, why does the resolution become 1920 x 1080@60Hz?

2) Why does one of monitor resolution become lower than 1920 x 1080@60Hz, when I extend 3 monitors from my windows laptop?

3) Does this usb c hub support two 4k monitors at the same time?

4) Why I can't get higher resultion once i connect three monitor?

5) Does the usb c to hdmi support for 4k monitors?

6) Why can't my external monitors reach 4k resolution?

3. Charging

1) How many watts do the charging port support?

2) Why I can't charge my laptop via the type-c port?

4. Driver Download

1) Hard drive issue

2) How to Download Docking Station Drivers?

3) UtechSmart Venus Wired MMO Gaming Mouse DRIVER Download

4) UtechSmart VenusPRO Wireless Gaming Mouse DRIVER Download

5. Display Extension

1) Why is my laptop screen black when I extend 3 monitors on my windows system laptop?

2) When I connect to macbook, I can’t extend the display of my desktop, why?

3) If I connect 2 screens, does laptop and the 2 screens show me 3 different pictures or does it only reflect? Thank you!

4) Why do I have no display when the dock station is connected?(Quadruple Display USB C Docking Station)

6. Other

1) When I plug in or plug out on this docking station, hdmi or VGA monitors go black for 2–4 seconds and then recover? Is this normal?

2) Which port of this type c docking station(UCN3278) work for data transfer?

3) What is Alt mode over USB‐C?

4) What is the difference between USB 3.0 and USB 3.1?

UtechSmart Venus Wired MMO Gaming Mouse DRIVER Download

UtechSmart Venus Wired Gaming Mouse Driver Software Download Link:

V1.0.0 version: https://www.dropbox.com/sh/0m7cgj2ppm1c7d5/AABkyxaL8fiR178XpoL7tOVUa?dl=0

V1.3.3 version: https://drive.google.com/drive/folders/1XT_WnYSKLPQ34y7YV2-lNsYnadpKEg8j


Warm reminder: The Venus wired gaming mouse has updated the mouse driver software since July 2019. If you purchase the mouse before this time, please download the V1.0.0 version of the driver software; if you purchase the mouse after this time, please download the V1.3.3 version of the mouse driver software.


Note: The new and old versions of the mouse driver does not compatible with each other. Please completely remove the previous software before you download the new one.


You can also use a USB flash drive card, insert it into the USB port of the computer, and automatically obtain the driver link to download the driver.



UtechSmart VenusPRO Wireless Gaming Mouse DRIVER Download

UtechSmart VenusPRO Wireless Gaming Mouse Driver Software Download Link:

https://drive.google.com/drive/folders/1ohZ4A6HddXTLO8vJpKWRHgWuwdNCgvlm


You can also use a USB flash drive card, insert it into the USB port of the computer, and automatically obtain the driver link to download the driver.







Top Questions 1: No Sound via HDMI - DisplayLink Products

For macOS,

1)Please check in the sound settings menu if there is an option is USB_Adiuo?

2)If there have any name call USB_audio. please try resetting the SMC

The way about how to resetting the SMC please check this link:

https://support.apple.com/en-us/HT201295

For Windows,

1) Go to "Control Panel".

2) Click on "Sound".

3) Make sure you are on the "Playback" tab.

4) Click on the device you want set as your main sound (it must be connected) to highlight it. Not to open it.

5) Right click on them and choose to set them as the "Default device".

6) The click "Apply" and "OK".

Top Questions 2: Ethernet cable connected but no internet- How to fix

1) Please refer to the attached picture below to check your router.

2) Please refer to Ethernet cable connected but no internet- How to fix: https://techprojournal.com/ethernet-cable-connected-but-no-internet/#Conclusion



Top Questions 3: Are the Kensington USB‐C products all Plug & Play?

Yes, all our USB‐C devices can be installed without the need for software downloads or drivers (except DisplayLink devices, see below) when connecting to a host device using Windows 10, macOS, and Chrome OS (R53 or above), given that the laptop manufacturer has all the supporting features built‐in to the USB‐C port(s):

Please note:

For Windows 10 and Chrome OS (R53 or above), the docking stations are Plug & Play. The PC may start installing a driver for the peripherals attached through the dock (keyboard, mouse, etc.) during setup, but no driver is required for the dock itself.  

For UtechSmart DisplayLink USB C Docking Station, make sure you have downloaded/updated the DisplayLink driver to the latest version.

Compatible/incompatible lists


I have a type c smartphone, does this usb c hub support it?

It supports smartphone with type c port. It is the perfect on the go usb c hub.

Why do I have no display when the dock station is connected?

a. Make sure the type c power delivery port on you laptop is USB 3.1 Type-C (Gen2) or Thunderbolt 3 port (supports PD charging). That means the native type c port of laptop need to support video signal output.

b. Check your HDMI cable.

c. Ensure sufficient power supply from the USB C hub.

Will all USB‐C cables and accessories work with my USB‐C laptop?

To find out if your laptop is compatible with your USB‐C accessory, you will need to understand the specification of the USB‐C port on your laptop (This information will be available on your laptop manufacturer’s website or in the user manual that came with your laptop.)

• Not all USB‐C ports will be set up to display video.  

• Some accessories will have USB‐C ports set up for Power Delivery, and they can range between 5W (Profile 1) and 100W (Profile 5). Generally, most laptops will need closer to 36W (Profile 3) or 60W (Profile 4) for sufficient charging.