FAQS

Other

1) When I plug in or plug out on this docking station, hdmi or VGA monitors go black for 2–4 seconds and then recover? Is this normal?

2) Which port of this type c docking station(UCN3278) work for data transfer?

3) What is Alt mode over USB‐C?

4) What is the difference between USB 3.0 and USB 3.1?

When I plug in or plug out on this docking station, hdmi or VGA monitors go black for 2–4 seconds and then recover? Is this normal?

Please do not worry and be patient waiting for it. It is a process of EDID (Extended Display Identification Data) communication, which may blackout screen for a few seconds. The recovery time depends on laptop and monitor (1 minute at max).

Which port of this type c docking station(UCN3278) work for data transfer?

Please use the bi-directional data transfer & charging port of our USB C docking station. Our 12 in 1 docking station is the first laptop docking station with 3 HDMI ports and a bi-directional data transfer port.
The USB 3.0 Type C port of type c docking station works for 5Gbps data transfer & charging. The Type C 100W PD charging port of docking station supports maximum of 100W/20V/5A charging which helps you charging the laptop.

What is Alt mode over USB‐C?

Alt Mode over USB‐C allows devices to deliver video signals and USB data over a single USB‐C cable. There is more than one variation of Alt mode. The most popular version is DisplayPort (DP), which is the version Kensington docks support.

To ensure that your laptop or tablet will work with our dock, please check with the laptop/tablet manufacturer to ensure that your device supports DisplayPort Alt Mode over USB‐C. You should be able to find this information via your device manufacturer’s website, in the device’s user manual technical specifications, or by contacting the manufacturer directly.

What is the difference between USB 3.0 and USB 3.1?

USB 3.0:

• Max 5Gbps data speed

• No power delivery

• Usually USB‐A connector


USB 3.1 Gen 1:

• Max 5Gbps speed

• May or may not have power delivery

• Can be either USB‐A or USB‐C connector

  

USB 3.1 Gen 2:

• Max 10Gbps speed

• Power delivery of up to 100W

• USB‐C connector only